Cancellation, Return and Refund Policy for online orders

Cancellation Policy

• Customer cannot cancel the order that has been invoiced.
• All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care of by you.
• Gift cards, personalized products, sale, clearance and promotional items are not eligible for a return or exchange.
• For order cancellation please write us at  shankar@macwala.com within 48 hours of placing the order.
• A refund will be issued to the original payment method.
• It is to note that the order once placed cannot be cancelled if the payment has been processed through PINELABS.
• A gift card/ coupon/ offer applied while placing the order will be cancelled and not refunded in case of order cancellation.
• MacWala dot com PVT LTD reserves right to cancel the order without any prior information.

Return & Refund Policy

• All the products sold are covered under brand warranty and the same is claimable at brand Authorised service centre only, not with MacWala.com
• No exchange and return of any products are applicable except the below.
  • The products which are found to be non-working (Dead on Arrival) would be replaced, provided you notify us of receipt of a non-working product within maximum 24 hours of delivery and subsequently approved by Apple authorized service centre* only.
  • We will ship the replacement product as soon as available and we receive the damaged/ defective product and verify its packaging/condition.

Conditions for returns

• Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery of the product.
•  All items to be returned must be in their original packaging in unused and undamaged condition, with all original tags/labels attached along with proof of purchase.
• In case you have received your order with the outer packaging tampered/meddled with, please do not accept the package and write us on shankar@macwala.com or contact us asap.

Dead on Arrival Product

• A product is considered Dead on Arrival (“DOA”) if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call +91 7738584949 and write us on  shankar@macwala.com within 24 hours of delivery. Apple authorized service center will determine whether the product is DOA and offer you the following options:
  • Replacement: The same product that you ordered will be shipped to you at MacWala.com’s expense. A Sales Support representative will contact you within 24 hours of your call with the replacement product delivery details and the procedure for returning the DOA product.
  • Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
• Product must be deemed DOA by Apple authorized service center within 24 hours of the product receipt date in order to be eligible for a replacement unit.
• MacWala dot com PVT LTD reserves the right to test returned DOA products. If the condition of the product is misrepresented by the customer, MacWala.com may impose a handling fee.

Refunds

• Orders once invoiced will not be cancelled and refunded.
• Customer need to share a email within 24 hours or before invoicing whichever is earlier on shankar@macwala.com incase needs to cancel the order and process for refund
• Orders paid by credit/ debit card will be refunded to the credit/ debit card within 7- 9 working days and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to the bank account.

Cancellation, Return and Refund Policy for store orders

• Orders once invoiced will not be cancelled and refunded.
• Goods once sold cannot be replaced for refunded
• Incase of DOA(Dead on arrival) or any cosmetic damaged product we will replace the product only if the box is opened at our store.

Other T&Cs

• No bill edits or addition/change of GST will be done once the bill is generated.